Customer Service Representative-Homestory Doors of Chicago

Bensenville, IL

Full Time

Entry Level

Customer Service/OFFICE Representative – full-time

We are excited to announce that Homestory Doors of Chicago is looking for a full-time Customer Service Representative to work out of our Bensenville IL corporate office. The ideal candidate will love people and have a passion for serving customers! Send your resume and a cover letter detailing your experience.

QUALITIES YOU POSSESS:

You are high energy, professional and friendly
You love people and have a fire for service
You are uber-organized and efficient
You are a self-starter and can work independently
You have excellent computer skills
You project a professional image

RESPONSIBILITIES:

Set up new customers in QuickBooks and send invoices.
Ability to work within Homestory proprietary CRM software.
Communicate with customers regarding installation and service call dates.
Document customer service calls efficiently and with detail.
Uphold customer confidentiality, especially regarding financial matters and identity.
Assist Director of Business Development and Business Manager with various projects.
Answering phones and responding to text and email messages.
Various clerical and office duties

Qualifications and Skills:

Strong listening, communicating and customer service skills
Ability to multitask and provide effective solutions
Works well with others and helps foster a supportive work environment
Comfortable problem solving while also creating an enjoyable experience for our customers
Completes tasks on time and can prioritize work
Knowledge of QuickBooks Online and Microsoft 365
Education: High school diploma or equivalent (associate or bachelor’s degree preferred)
Experience: Minimum 1-2 years in customer service or office administration

performance expectations:

Maintain high customer satisfaction scores
Respond to inquiries promptly and accurately
Ensure documentation is complete and error-free

COMPENSATION AND BENEFITS:

Competitive wage (based on experience)
Health, dental and vision insurance
Paid time off and holidays
Retirement plan options
Employee discounts on products/services.

Work Scheduele:

Full-time: 40 hours per week, Monday through Friday, 8:00AM to 4:30PM
Business Casual professional attire required

EEO STATEMENT:
Homestory Doors of Chicago is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Customer Service Representative-Homestory Doors of Chicago

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